![]() Prior satisfactory job performance required.Agent will accept positions as assigned, including nights, holidays, and weekends.Must be able to successfully complete the training program, including passing oral and written tests, before being awarded a position as a Reservation Sales Agent. ![]() Able to work in a customer service oriented / sales environment with the ability to comprehend customer’s travel needs.Must have the ability to work in a fast-paced professional call center environment.Excellent written communication skills to clearly convey messages to customers through digital means.Ability to interact with various types of customers.Fluent English and/or Spanish including acceptable grammar and punctuation.Proven oral & written communication skills.Must have a high school diploma or equivalent.Engage leadership for support when appropriate.Document all customer facing interactions.Adhere to all client and regulatory compliance laws.Compassionately handle sensitive situations.Appropriately & compassionately communicate with customers.Aim to resolve issues on the first contact by being proactive, patient, empathetic, and understanding.Work with confidential customer information and treat it sensitively.Provide excellent customer service through active listening while engaging customers on Telephone/Voice calls.Will perform assignment duties in a manner conforming to Amtrak’s Standards of Excellence.Reservation Sales Agent must be able to handle Telephone/Voice inquiries in a professional manner consistent with the established procedures and standards of service Must become RailRes qualified and trained to handle all RailRes interactions.Must have a thorough knowledge of geography, fares and tariffs, routings to off-line points and office rules and procedures.Must possess the ability to use a computer to access information on schedules, rates, routes, and destinations to answer customer inquiries Handle and carefully respond to all customer inquiries through Telephone/Voice calls.Reservation/Sales Agents will provide effective customer service by communicating information to customers regarding schedules, rates, routings, connections, and destinations.Our values of Do the Right Thing, Excel Together and Put Customers First are at the heart of what matters most to us, and our Core Capabilities, Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security are what every employee needs to know and do to be most impactful at Amtrak. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The organization periodically assesses its workforce and its hiring practices to ensure that it continues to be reflective of the viewers and listeners it represents.Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. To further this goal, WHYY staff participates in job fairs throughout the community, recruits from a variety of sources, has an active internship program for both college students and recent graduates, and otherwise actively seeks a diversity of candidates for open positions. The organization encourages job applicants of any ethnicity, gender, age, or sexual orientation, as well as those from different economic, educational and geographic backgrounds to apply for positions that require their level of experience and skills. WHYY prides itself on having a workforce that is representative of the diverse community it serves. We embrace diversity and inclusion and encourage all to apply. Consider becoming a part of this dynamic workforce and submit your online application today! More than 200 people put it all together. ![]() Hundreds of thousands of loyal audience members count on WHYY every day.
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